These Terms and Conditions govern your use of hzay and everything on it — your account, deposits, withdrawals, bonuses, and gameplay. Please read them carefully before you register. By creating an account on hzay, you confirm that you have read, understood, and agreed to everything on this page.
These six points summarise the most important parts of hzay's Terms and Conditions. The full terms follow below — please read everything before you play.
Each player is allowed exactly one hzay account. Duplicate accounts are not permitted under any circumstances. If hzay detects multiple accounts linked to the same person, device, or payment method, all accounts may be suspended and balances forfeited pending investigation.
All transactions on hzay are processed in Bangladeshi Taka (BDT) via bKash, Nagad, or Rocket. Withdrawals are sent to the same payment method used for your most recent deposit. hzay does not accept or process payments in foreign currencies.
All bonuses on hzay come with wagering requirements that must be met before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are stated clearly on each bonus offer. Attempting to withdraw before meeting requirements will result in the bonus being voided.
hzay is strictly for players aged 18 and above. Age verification is required during registration. If hzay determines at any point that a player is under 18, the account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any bonuses claimed.
Fraud, collusion, use of automated betting software, exploitation of software errors, and any form of bonus abuse are strictly prohibited on hzay. Players found engaging in prohibited activities will have their accounts suspended, balances forfeited, and may be reported to relevant authorities.
hzay reserves the right to update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a new effective date. Continued use of hzay after an update constitutes acceptance of the revised terms. We recommend checking this page periodically.
By accessing hzay at hzay.app, creating an account, making a deposit, or placing any bet or wager on the platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and hzay.
If you do not agree with any part of these terms, you must not use hzay. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version. hzay recommends that you save or print a copy of these terms for your records.
These terms apply to all players accessing hzay from Bangladesh. If you are accessing hzay from a jurisdiction where online gaming is prohibited, you do so at your own risk and hzay accepts no liability in that regard.
To register and play on hzay, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:
hzay reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, hzay may suspend or close your account and withhold any pending withdrawals pending investigation.
Each player may hold only one account on hzay. Registering multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. hzay uses technical and manual checks to identify duplicate accounts.
When registering, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, contact number, and payment details. Providing false information during registration is a breach of these terms and may result in immediate account closure.
You are responsible for maintaining the confidentiality of your hzay login credentials. Do not share your username or password with anyone. hzay will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.
If you suspect that someone else has accessed your hzay account without your permission, contact hzay support immediately at [email protected]. We will investigate and take appropriate action.
hzay accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions must be made from payment accounts registered in your own name. Third-party payments — deposits or withdrawals made on behalf of another person — are not permitted.
Deposits are credited to your hzay balance instantly upon confirmation from the payment provider. The minimum deposit amount is ৳200. There is no maximum deposit limit, though hzay reserves the right to request source-of-funds documentation for large deposits.
Withdrawal requests are processed within 24 hours of submission in most cases. The minimum withdrawal amount is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit. hzay does not process withdrawals to third-party accounts under any circumstances.
hzay reserves the right to delay or withhold a withdrawal if there is a reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these terms. In such cases, hzay will notify you and may request additional verification documents.
hzay offers a range of bonuses and promotions to new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here. In the event of a conflict between a specific promotion's terms and these general terms, the specific promotion terms take precedence.
All bonuses on hzay are subject to wagering requirements. This means you must wager the bonus amount — or the bonus plus deposit amount, as specified — a certain number of times before any winnings derived from the bonus can be withdrawn. Wagering requirements are clearly stated on each bonus offer.
If you are unsure whether a specific bet or game contributes to your wagering requirement, contact hzay support before placing the bet. Not all games contribute equally — some games may contribute 0% toward wagering requirements.
All games available on hzay — including live casino games, slots, sports betting, and Rooster Rumble — are governed by their individual game rules in addition to these general terms. It is your responsibility to read and understand the rules of each game before placing a bet.
hzay uses certified random number generation (RNG) technology for all applicable games. Live games are streamed in real time from licensed studios. Game outcomes are final once confirmed by the system. hzay will not reverse a confirmed game result except in cases of a verified technical error.
In the event of a technical failure during a game — such as a disconnection or server error — hzay will attempt to resolve the round based on the last confirmed game state. If this is not possible, the bet will be voided and the staked amount returned to your balance. hzay's decision in such cases is final.
The following activities are strictly prohibited on hzay. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action:
hzay actively monitors all accounts for suspicious activity. If your account is flagged, hzay may freeze your balance and request documentation before allowing further activity. Cooperation with hzay's verification process is a condition of continued account access.
hzay is committed to promoting responsible gaming. We provide tools that allow you to manage your gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. These tools are available in your account settings at any time.
If you choose to self-exclude from hzay, your account will be suspended for the duration you select. During a self-exclusion period, you will not be able to log in, deposit, or place bets. hzay will also remove you from marketing communications for the duration of your exclusion.
hzay encourages players who feel that their gaming is becoming a problem to use these tools proactively. Gaming should be entertainment. If it stops being fun, it's time to take a break. For more information, visit our Responsible Gaming page.
hzay collects and processes personal data in accordance with its Privacy Policy. By registering on hzay, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy. hzay does not sell your personal data to third parties.
hzay may share your data with payment processors, identity verification providers, and regulatory authorities where required by law. All data sharing is conducted in accordance with applicable data protection regulations.
For full details on how hzay handles your personal data, please read our Privacy Policy.
All content on hzay — including but not limited to the hzay logo, game graphics, interface design, text, software, and trademarks — is the intellectual property of hzay or its licensors. You may not copy, reproduce, distribute, or create derivative works from any hzay content without prior written permission.
hzay grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not include the right to scrape, index, or systematically download any content from hzay.
hzay provides its platform on an "as is" and "as available" basis. While hzay makes every effort to ensure the platform is available and functioning correctly at all times, we do not guarantee uninterrupted access or error-free operation.
To the maximum extent permitted by applicable law, hzay shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical failures, loss of data, or interruption of service.
hzay reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, if it determines that:
If your account is closed due to a breach of these terms, hzay reserves the right to forfeit your balance. If your account is closed for any other reason, your remaining balance (excluding any bonus funds) will be returned to your registered payment method within a reasonable timeframe.
You may also request to close your own account at any time by contacting hzay support. Account closure requests are processed within 48 hours.
These Terms and Conditions are governed by the laws applicable to hzay's operating jurisdiction. Any dispute arising from your use of hzay that cannot be resolved through our customer support process will be referred to the relevant regulatory authority or arbitration body as specified in hzay's licence conditions.
Before escalating any dispute, you must first contact hzay support and allow a reasonable period — no less than 14 days — for hzay to investigate and respond. hzay takes all complaints seriously and aims to resolve disputes fairly and promptly.
hzay's decisions on game outcomes, bonus eligibility, and account status are final unless overturned through the formal dispute resolution process. Chargebacks initiated through your payment provider without first contacting hzay support are considered a breach of these terms.
If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact hzay support. Our team is available 24 hours a day, 7 days a week.
Now that you know the rules, register your hzay account and start playing. Deposit in BDT via bKash or Nagad, claim your welcome bonus, and enjoy Bangladesh's best online gaming platform.