At hzay, we believe gaming should be entertainment — nothing more, nothing less. That's why we've built a full set of responsible gaming tools directly into the platform. Deposit limits, loss limits, session reminders, self-exclusion — everything you need to stay in control is right here, available 24/7.
Responsible gaming at hzay means giving every player the tools, information, and support they need to make informed decisions about their gaming activity. It means being honest about the risks of gambling, making it easy to set limits, and making it just as easy to stop when you need to.
hzay is committed to responsible gaming not just because it's the right thing to do, but because we genuinely care about the wellbeing of every player on our platform. Bangladesh players trust hzay with their entertainment time and their money — we take that seriously.
Responsible gaming is not about telling you how to play. It's about making sure you always have the choice. You decide how much you deposit, how long you play, and when you take a break. hzay just makes sure those choices are always available to you, clearly and without friction.
All responsible gaming tools on hzay are free to use and take effect immediately. You do not need to contact support to activate deposit limits, loss limits, or session reminders.
Every tool below is available directly in your hzay account settings. No waiting, no forms — just instant control over your gaming.
Set a daily, weekly, or monthly deposit limit on your hzay account. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
Set a maximum amount you are willing to lose in a given period. When your loss limit is reached, hzay will prevent further betting until the period resets. This is one of the most effective tools for keeping your gaming within a budget you are comfortable with.
Set a maximum session duration. When your session time is up, hzay will display a reminder and log you out automatically if you choose. Time can pass quickly when you're playing — session limits help you stay aware of how long you've been on the platform.
Need a short break from gaming? Use the Take a Break feature to suspend your hzay account for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place bets. Your balance is safe and will be available when your break ends.
If you feel your gaming is becoming a serious problem, self-exclusion is the right step. You can self-exclude from hzay for 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications.
Enable reality check notifications to receive regular reminders of how long you've been playing and how much you've wagered in your current session. These pop-up reminders appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — keeping you grounded and aware.
Setting limits on hzay takes less than two minutes. Here's exactly how to do it from your account.
Go to hzay.app and log in with your registered mobile number and password. Make sure you are on the official hzay site.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section in your account settings. All available tools — deposit limits, loss limits, session limits, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred limit or duration, and confirm. Limits that reduce your spending take effect immediately. Increases require a 7-day waiting period.
If you cannot find the responsible gaming tools or need help setting up self-exclusion, contact hzay support at [email protected]. Our team is available 24/7.
| Tool | Period Options | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reduction) |
| Session Limit | 30 min / 1 hr / 2 hr / Custom | Next session |
| Reality Check | 30 min / 1 hr / 2 hr | Immediately |
| Take a Break | 24 hrs / 7 days / 30 days | Immediately |
| Self-Exclusion | 6 months / 1 yr / 2 yr / Permanent | Immediately |
Self-exclusion is permanent until the chosen period expires. hzay will not lift a self-exclusion early under any circumstances. This is to protect you.
Problem gambling can develop gradually. Most people don't notice it happening until it has already affected their finances, relationships, or mental health. hzay encourages all players to regularly ask themselves the questions on the right.
If you answer "yes" to two or more of these questions, it may be time to use hzay's responsible gaming tools or speak to someone you trust. There is no shame in asking for help — it is the smart and brave thing to do.
Responsible gaming is not about playing less. It's about playing in a way that stays enjoyable and never causes harm. hzay is here to support you either way.
If you are concerned about your gaming, reach out to hzay support at [email protected]. We will listen without judgment and help you find the right tools.
Answer honestly — this is for your benefit only.
hzay is strictly for adults aged 18 and above. We take underage gambling prevention seriously and have multiple layers of protection in place to ensure that minors cannot access the platform.
Every new hzay account goes through an age verification process. Players must confirm they are 18 or older during registration, and hzay reserves the right to request identity documents at any time to verify age. Any account found to belong to a person under 18 will be closed immediately and all funds returned.
If you share a device with children or young people, we strongly recommend using parental control software to block access to gaming websites. Keep your hzay login credentials private and never share your account with anyone under 18.
If you suspect a minor has registered on hzay, contact us immediately at [email protected]. We will investigate and act without delay.
Join hzay today and enjoy live casino, sports betting, and top slots — with full responsible gaming tools built in from day one. Set your limits before you play and keep gaming fun.